Identity and ownership checks help protect both the customer and the business. Requirements can vary, so confirm them with the branch before visiting.
Government-Issued Identification
A valid photo ID may be required for identity verification and transaction records. Ask which documents the branch currently accepts.
Purchase Invoice or Certificate
An invoice is not always available for old or inherited jewellery, but it can provide useful information about the item and declared purity.
Pledged or Inherited Gold
Pledged-gold cases may need lender and settlement documents. Inherited jewellery should be handled only after family ownership questions are resolved.
Frequently Asked Questions
Is an original invoice compulsory?
Requirements vary. Carry it when available and confirm the branch policy in advance.
Why is identity verification required?
It supports lawful record-keeping, ownership checks and safer transactions.
Should I send sensitive documents over chat?
Share only the minimum necessary information through verified channels and confirm the secure process first.